Phygital Value Creation (PVC): Reimagining Service Marketing Models, Human-Technology Interactions, and Blended Physical-Digital Consumer Journeys
Journal: Services Marketing Quarterly
Phygital Value Creation (PVC) stands at the forefront of an evolving research landscape where physical and digital realms intertwine (Batat, 2024a) to create immersive, human-centric experiences across converging service spaces. This special issue seeks to examine this emergent field, addressing the intricate dynamics and multifaceted impacts of phygital integration on human experience design, consumer behavior, and…