Beyond Compliance and Control: Human Trust, Mental Models, and Cognitive Adaptation from Automated to AI-Augmented Work
Journal: Ergonomics
Background and Motivation The relationship between human operators and automated systems has been a defining concern of ergonomics since Bainbridge’s (1983) seminal account of the ironies of automation. For decades, the field has framed this relationship in terms of compliance and control: how well operators monitor, understand, and override machines that were designed to support them. Measures of mental workload, s…