Buyer's knowledge of supplier's past performance
Supply Chain1 sample item
About this scale
A supplier’s operational performance refers to the combination of product development efficiency, process improvements, quality conformity, and short lead time (Womack
Sample item(s)
“Our partner has a good grasp of our product-design performance.”
Notes
Based on the definition, the items can be interpreted as formative; for example, certain dimensions of performance (e.g., ecological performance) are missing.
Source & citation
Kotabe et al. (2002): Gaining from Vertical Partnerships: Knowledge Transfer, Relationship Duration, and Supplier Performance Improvement in the U.S. and Japanese Automotive Industries. Strategic Management Journal, Vol. 24, No. 4, pp. 293–316
Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.
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