Performance
Supply Chain
About this scale
Supervisors were asked to complete a seven-item performance-rating measure based on a scale originally employed by Mott (1972). Previous research using this measure (e.g., Fulk/Wendler, 1982; Schriesheim, 1980) has suggested that it has good reliability and significant correlations with other performance indicators.
Notes
Only two items were used, both of them being directed towards market-oriented aspects of performance only. In general, particular attention needs to be paid to the measurement of performance. A review of the operationali
Source & citation
Anand/Ward (2004): Fit, Flexibility and Performance in Manufacturing: Coping with Dynamic Environments. Production and Operations Management, Vol. 13, No. 4, pp. 369–385.
Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.
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