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Continuous improvement

Operations1 sample item

About this scale

The authors identify improvement and innovation as two critical plant level capabilities. These capabilities are each conceptualized as a second-order factor and measured through a distinct bundle of routines. The following routines underlying improvement capabilities are identified: continuous improvement, process management, and leadership involvement in quality. The routines closely related to improvement capability are: search for new technologies, cro

Sample item(s)

“We strive to continually improve all aspects of products and processes, rather than taking a static approach.”

Notes

Given that a 7-point Likert scale was used ("4" indicating "neutral"), the mean value (5.49) is quite high. Therefore, the wording might be changed (e.g., "We always believe" rather than "We believe").

Source & citation

Peng et al. (2008): Linking routines to operations capabilities: A new perspective. Journal of Operations Management, Vol. 26, No. 6, pp. 730-748. Based on: Cua et al. (2001) and Flynn et al. (1999).

Peng et al. (2008): Linking routines to operations capabilities: A new perspective. Journal of Operations Management, Vol. 26, No. 6, pp. 730-748.

Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.

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