Customer involvement (C index)
Marketing & Sales
About this scale
The research takes a step toward clarifying the concept of lean production and develops and validates a multi-dimensional measure of lean production. The 10 distinct dimensions of a lean system are continuous flow, customer involvement, employee involvement, JIT delivery by suppliers, pull, set up time reduction, statistical process control, supplier development, supplier feedback, and total productive/preventive maintenance.
Notes
Index context: C.
Source & citation
Shah/Ward (2007): Defining and developing measures of lean production. Journal of Operations Management, Vol. 25, No. 4, pp. 785-805.
Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.
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