Customer-oriented CSR
About this scale
A multidimensional measure of corporate stakeholder responsibility (CStR) was developed and validated. Hereby, the authors conducted a series of analyses, including exploratory factor analyses, confirmatory factor analyses, and structural equation modeling to assess different types of validity of the proposed scale. The scale consists of six dimensions: community-oriented, natural environment-oriented, employee-oriented, supplier-oriented, customer-oriente
Sample item(s)
Notes
This view on customer-oriented CSR relates to customer orientation in general and might, thus, be a bit too broad, as it does not specifically reflect CSR aspects. An alternative view could consider whether products coul
Source & citation
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