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Extension (E index)

Management1 sample item

About this scale

The scale has previously been used by Homburg et al. (2003) and Cahill (2006).

Sample item(s)

“In the future, the logistics service provider (LSP) will have a higher share of our logistics volume.”

Notes

Index context: E.

Source & citation

Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.

Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.

Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.

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