Perceived AI Engagement
Information SystemsReliability: alpha 0.893 sample items
About this scale
A multi-item measure of perceived AI engagement — degree to which users feel the AI is actively listening, responding to, and engaging with their input.
Sample item(s)
“The AI seems engaged with what I'm saying”
“The AI gives me focused attention”
“The AI's responses show that it has understood my situation”
Reliability
Reported internal consistency: alpha 0.89. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Useful in chatbot research.
Source & citation
Croes, E. A. J., & Antheunis, M. L. (2021): Can we be friends with Mitsuku? A longitudinal study on the process of relationship formation between humans and a social chatbot. Journal of Social and Personal Relationships, Vol. 38, No. 1, pp. 279–300.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
Use it in your research
Need to check the reliability or psychometrics of this scale in your own data? Use the free DrAIStudio research tools:
Cronbach’s alpha calculator
All statistical calculators
Search the full Scale Atlas
Academic writing humanizer