Distribution service performance (D index)
Marketing & Sales
About this scale
Distribution service performance was measured with Ellinger et al.’s (2000) scale. One item (“notifying customers in advance”) was replaced with an item from Stank et al.’s (2001) scale.
Notes
Index context: D.
Source & citation
Bühler/Wallenburg/Wieland (2016): Accounting for External Turbulence of Logistics Organizations via Performance Measurement Systems. Supply Chain Management: An International Journal, Vol. 21, No. 6
Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.
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