Quality of information exchanged
Operations1 sample item
About this scale
The quality of the information exchanged in an alliance was measured with a Likert scale capturing the frequency, density, and openness of communication, as distinguished by Gupta/Govindarajan (1991).
Sample item(s)
“Our foreign partner firm has provided relevant information whenever we asked them for it.”
Source & citation
Krishnan et al. (2006): When Does Trust Matter To Alliance Performance? The Academy of Management Journal, Vol. 49, No. 5, pp. 894–917.
Source & licence. This scale entry is compiled from the Wikibooks Handbook of Management Scales, used under the CC BY-SA 3.0 licence. Always consult the original publication (cited above) for the complete item set and permission to use.
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