Quality performance
About this scale
Multi-item constructs served as variables for four performance measures of quality performance, delivery performance, flexibility performance and cost performance. Construct validity was given by satisfactory psychometric properties on content validity, unidimensionality, reliability, convergent and discriminant validity. The development and design of the survey instrument by an international group of senior researchers, as well as the grounding of each me
Notes
The endpoints of the scale are "far worse" (value = 1) and "far better" (value = 7). Therefore, an optimal mean value would be 4, if normal-distributed data is aimed at. However, all mean values are above 5. Therefore ot
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