Tourism Employee Engagement
HR & WorkReliability: alpha 0.913 sample items
About this scale
A multi-item adaptation of UWES-9 to tourism and hospitality contexts, with industry-specific item wording.
Sample item(s)
“When I'm serving tourists, I feel bursting with energy (vigor)”
“I am proud of the work I do in tourism (dedication)”
“I get carried away when I am serving tourists (absorption)”
Reliability
Reported internal consistency: alpha 0.91. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Foundational hospitality engagement measure.
Source & citation
Karatepe, O. M. (2013): High-performance work practices and hotel employee performance: The mediation of work engagement. International Journal of Hospitality Management, Vol. 32, pp. 132–140.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
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