Cross-Cultural Communication Competence (Chen)
Cross-culturalReliability: alpha 0.863 sample items
About this scale
A multi-item measure of cross-cultural communication competence — knowledge of cultural differences, sensitivity to them, and effective communication across cultures.
Sample item(s)
“I know how to communicate appropriately in different cultural contexts”
“I am sensitive to cultural differences during conversations”
“I can adapt my communication style to people from other cultures”
Reliability
Reported internal consistency: alpha 0.86. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Pair with cultural intelligence.
Source & citation
Chen, G.-M., & Starosta, W. J. (2000): The development and validation of the intercultural communication sensitivity scale. Human Communication, Vol. 3, No. 1, pp. 1–15.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
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