Government Performance Perceptions
HR & WorkReliability: alpha 0.864 sample items
About this scale
A multi-item measure of citizen perceptions of government performance — efficiency, effectiveness, equity, and responsiveness.
Sample item(s)
“The government provides services efficiently”
“The government effectively addresses important problems”
“The government treats all citizens equitably”
“The government responds to citizens' concerns”
Reliability
Reported internal consistency: alpha 0.86. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Foundational government-performance measure.
Source & citation
Van Ryzin, G. G. (2007): Pieces of a puzzle: Linking government performance, citizen satisfaction, and trust. Public Performance & Management Review, Vol. 30, No. 4, pp. 521–535.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
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