Incivility Experienced (ICES)
HR & WorkReliability: alpha 0.923 sample items
About this scale
A multi-item measure capturing experienced incivility from supervisors, coworkers, and customers, separately. Predicts strain and withdrawal differently across sources.
Sample item(s)
“My supervisor has made demeaning remarks about me”
“Coworkers have ignored or excluded me from professional camaraderie”
“Customers have spoken to me rudely or condescendingly”
Reliability
Reported internal consistency: alpha 0.92. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Source-specific incivility variant of Cortina et al. (2001).
Source & citation
Cortina, L. M., Kabat-Farr, D., Magley, V. J., & Nelson, K. (2017): Researching rudeness: The past, present, and future of the science of incivility. Journal of Occupational Health Psychology, Vol. 22, No. 3, pp. 299–313.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
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