Public Service Performance
HR & WorkReliability: alpha 0.854 sample items
About this scale
A multi-item measure of perceived public service performance — efficiency, effectiveness, quality, and equity of public service delivery.
Sample item(s)
“My agency delivers services efficiently”
“My agency effectively meets public needs”
“My agency provides high-quality services”
“My agency treats citizens equitably”
Reliability
Reported internal consistency: alpha 0.85. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Pair with PSM.
Source & citation
Brewer, G. A., & Selden, S. C. (2000): Why elephants gallop: Assessing and predicting organizational performance in federal agencies. Journal of Public Administration Research and Theory, Vol. 10, No. 4, pp. 685–711.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
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