Workplace Politeness Scale
HR & WorkReliability: alpha 0.893 sample items
About this scale
A multi-item measure of perceived politeness in workplace interactions — courtesy, respect, and considerate communication. Bright-side counterpart to incivility.
Sample item(s)
“My coworkers usually treat me with courtesy”
“People at my workplace are respectful in their communication”
“Considerate communication is the norm in my workplace”
Reliability
Reported internal consistency: alpha 0.89. As a rule of thumb, Cronbach’s α ≥ .70 is considered acceptable, ≥ .80 good, and ≥ .90 excellent for established measures.
Notes
Pair with incivility.
Source & citation
Pearson, C. M., Andersson, L. M., & Wegner, J. W. (2001): When workers flout convention: A study of workplace incivility. Human Relations, Vol. 54, No. 11, pp. 1387–1419.
Source. Scale details are summarised from the publication cited above. Always consult the original source for the full item set, scoring, and permission to use.
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